Refund policy
Return, Refund & Replacement Policy
Last Updated: 6 November 2026
At Spoonful, customer satisfaction is our priority. We want you to be happy with every purchase. If you face any issue with a product or are not satisfied with your purchase, we are happy to assist you with a return.
1. Return Policy
We accept returns under the following circumstances:
- **Product Complaints:** If you receive a product with any defect, damage or other genuine issue, you can request a return.
- **Not Satisfied with Your Purchase:** If you are not happy with the product or it does not meet your expectations, you may request a return.
- **Wrong Product Delivered:** If you receive an incorrect product, please contact us to arrange a return.
2. Return Timeframe
- Return requests must be raised within **4 days from the date of shipment**.
- Requests raised after this period may not be accepted.
- Customers are requested to contact our support team as soon as possible if they face any issue with their order.
3. Conditions for Returns
To be eligible for a return:
- The product must be in **saleable condition**.
- The product must be unused, undamaged and free from signs of wear or misuse.
- Original packaging, accessories, manuals and other items supplied with the product should be included wherever applicable.
- The product must be returned in a condition suitable for resale.
Products showing signs of usage, mishandling or damage caused after delivery may not qualify for a return, subject to applicable consumer rights.
4. Warranty Policy
Warranty coverage, wherever applicable, will be clearly mentioned in the individual product description on our website.
- Warranty duration and coverage may vary depending on the product and brand.
- Customers are requested to check the product description for warranty details before purchasing.
- Warranty claims will be handled according to the respective manufacturer's warranty terms and conditions.
5. Return Process
To initiate a return:
1. Contact our customer support team within 4 days from the date of shipment.
2. Share your order number and the reason for requesting a return.
3. Provide photographs or videos of the product if there is any complaint, defect or damage.
4. Our team will review your request and guide you through the return process.
5. Once the returned product is received and inspected, we will proceed with the applicable refund or resolution.
6. Refund Policy
- Refunds will be initiated after the returned product has been received and inspected.
- Approved refunds will be processed to the original payment method wherever possible.
- The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
- For Cash on Delivery orders, our team will coordinate with you regarding the refund method.
7. Shipping Charges for Returns
Return shipping arrangements and applicable charges will be communicated by our customer support team when your return request is approved.
For products received damaged, defective or incorrect, Spoonful will assist with an appropriate return or resolution.
8. Contact Us
For return requests, complaints or assistance, please contact:
**Brand:** Spoonful
**Business:** K K Enterprises
**Location:** Coimbatore, Tamil Nadu, India
**Email:** support@spoonful.in
**Phone:** +91 99449 97787
**Website:** www.Spoonful.in
At Spoonful, we believe in making your shopping experience simple, convenient and trustworthy. Your satisfaction matters to us!